You will have access to dedicated platforms online platforms:
Booklets are currently being updated to include the new provider’s information. Copies will be available electronically by contacting Ellement and will also be available on the portals and the website.
Yes. All eligible dependents under your coverage will remain unchanged and fully intact following the transition.
Yes, Coughlin transferred your information to Ellement. Privacy and data security is of utmost priority for both Coughlin and Ellement. Both providers followed strict protocols to secure your personal and policy information.
The objective of the Trustees is to provide our members and their families with a health & welfare program which supports their needs and a pension plan that enhances their retirement security. As part of our continuous efforts to improve and enhance the services we offer to our members, we have carefully evaluated the capabilities of several benefit administrators before selecting our new provider. The change allows us to leverage the expertise and technology of an industry leader in the benefits field to better meet your needs.
Effective November 1st, 2023, Ellement Consulting Group (“Ellement”) will begin administrating the Health & Welfare and Pension Plans.
Effective November 1st, 2023, tell your service provider (dentist, pharmacist, etc.) that you have had a change of benefits provider.
If they have difficulties submitting your claim, have them call Ellement at 1-877-679-0088 or email at providers@ellement.ca.
While minor administrative and claims adjudication differences could exist, your pension and benefits remain unaffected. You can continue to rely on the same level of protection and service you have always enjoyed as a member of the Electrical Industry of Ottawa Trust Funds.
If you had coverage for benefits through Coughlin before the transition - November 1st, 2023 -, your drug card, identification number and policy numbers changed.
Make sure you inform your service providers to access your benefits successfully.
No. You will have access to a new claims portal provided by Ellement, for which you will have to register.
Visit the Answers Hub to see how to register and use the Ellement web and mobile app.
On this website, you can access a comprehensive set of tutorials through the Answers Hub to show you how to navigate the new platforms that are part of the new services.
You will not have to re-register for pre-authorized deposit as Coughlin & Associates Ltd. (“Coughlin”) transferred your benefits information, including your banking information for claims reimbursement.
Effective November 1st, 2023, you must use the new benefits card provided by Ellement Consulting Group, which would have been sent to you before this date.
If you don't have your new card, please contact us.
Effective November 1st, 2023, you can contact Ellement with any questions about your pension.
You can schedule an appointment with Ellement for a virtual or in-person consultation to discuss your questions or concerns.
If you self-pay and participated in the pre-authorized payment program with Coughlin, your banking information was transferred to ensure a seamless transition to Ellement. Note that the timing of pre-authorized payments is now the 1st instead of the 15th of each month.
If you are a retiree self-paying premiums for monthly benefits and require further information, contact us or book an appointment virtually or in person.
Your pending claims and ongoing treatments will continue to be honored if your active coverage is maintained. There is no need to re-submit any pending or ongoing claim requests.
Feel free to reach out to Ellement’s dedicated customer support team for any questions or assistance you may need. They are here to help you navigate through this transition smoothly.
See all our contact details, or book an appointment if you have questions about your benefits.
Absolutely! Ellement’s Ottawa office is located at 1150 Cyrville Road and their team members are available to meet with members in person to answer questions about their benefits and/or pension.
Before going to their office, we ask that members schedule an appointment in advance so they can prepare themselves and use your time most efficiently.
